Peterpenny's London - why a marketplace didn't work for us

Taking control: Why a marketplace wasn't for Peterpenny's

With cost’s rising, more and more salons are looking to cut back on costs and take control. Saving a few hundred pounds could be the difference between profit and loss!

In this Slick Success Story, we visit Peterpenny’s in Putney to see how moving to Slick has seen them increase revenue and cut costs!

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Tell us a little about Peterpenny's!

We’re an independent salon and have been in Putney since 1995! It’s a collaboration between the two of us: Peter and Penny. Husband and wife!

We’ve built up a really loyal customer base which is great and I like to think we’re known for the quality of service we offer as we take huge pride in how we cut and colour. Customer service is really important to us: it’s the small touches that matter that show the client you care and that you value them.

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Why did you switch to Slick?

Peter: “We had a lightbulb moment!

We were paying commission on clients that we never saw again- I was making a loss on each of those clients!

Our former software took 42% inc VAT on a new client but if an existing client hasn’t been in for 12 months and then books in via the marketplace they claim thats a new client which is just really cheeky. I worked out that a new client via the marketplace would need to visit me 6 times before I made a profit- it was madness!

With Slick we pay a fixed subscription each month which I love because i know what I’m spending so I can budget properly”

“We were with a well known marketplace for 12 years. We needed to move as they used to take a ridiculously high commission on bookings. Now i have total control!”

— Peter, owner of Peterpenny's

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Was starting a new ‘system’ scary?

Penny: "Everything has been so easy with Slick! I can't think of anything I need help with because there are no issues with the system. I've actually had clients come in and tell me they like our new system which I've never had before!"

Peter: "When we moved over to Slick my staff had no problems getting used to the new system. It's so intuitive and clearly designed by people who understand our industry which made the changeover really smooth."

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How has Slick made a difference?

Peter: "I've been using Slick's marketing since joining and I've already seen great returns on campaigns I've sent out. I like that Slick provides me with templates I can just copy and paste so I don't have to think about what to write - it's so simple!"

"I also join all the Slick webinars and Instagram Lives and have been loving them because you get lots of valuable tips and insights on industry topics.

I even share everything I've learnt with my team afterwards so we can improve the business as a unit. It’s great to invest back into the team as it helps me retain staff which is so important as great staff are hard to find."

“In the very short space of time we have been with Slick we have seen so many new and exciting benefits to our business from detailed reports, marketing online booking, gift vouchers stock management just to name a few.

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What do you love most about Slick?

Penny: “Without question Slick is tailor made for the hair and beauty industry, and are always looking into developing new features.

A special mention must go to their support team. They are exceptional, They are always on call and will answer any questions or concerns you might have and their Live Chat is super responsive!

And finally they sit in a very competitive price structure providing you with multiple options!

Without question we highly recommend Slick, we just wish we had joined them years ago!!!